Policies

 

SuperbWay Cleaning Solutions Policies

SuperbWay Cleaning Solutions maintains transparent policies on Privacy, Terms & Conditions, and DMA compliance to protect your data, ensure fair service, and build trust. Review these guidelines for all residential, commercial, carpet laundry, car detailing, sofa cleaning, fumigation, and bundled services.

Privacy Policy

SuperbWay Cleaning Solutions ("we," "us," "our") respects your privacy and commits to protecting personal information collected through our website, app, bookings, and services.

Information We Collect

  • Personal Data: Name, address, phone, email, payment details when booking services or requesting quotes.

  • Service Data: Property details, pet info, allergies for customized cleaning.

  • Usage Data: IP address, browser type, pages visited for site improvement.

  • Cookies: Track preferences; opt-out via browser settings.

We collect only necessary data to provide excellent service, never selling or renting it to third parties.

How We Use Your Information

  • Process bookings, payments, and schedule services.

  • Send confirmations, reminders, and satisfaction surveys.

  • Improve operations through analytics (anonymized).

  • Comply with legal obligations like tax records.

Data retention lasts as long as needed for service delivery (up to 7 years for financials) or legal requirements, then securely deleted.

Data Sharing

Shared only with:

  • Service providers (payment processors, scheduling software).

  • Authorities if required by law.

  • No marketing shares without consent.

Your Rights

We use SSL encryption, firewalls, and access controls for security.

Terms & Conditions

By using SuperbWay services, you agree to these terms.

Service Agreement

  • Bookings: Confirmed via email/text; 24-hour notice for changes.

  • Payment: Due post-service; late fees 1.5%/month.

  • Guarantees: 30-day re-clean if unsatisfied; no coverage for pre-existing damage.

  • Access: Provide safe entry; we lock up securely.

  • Liability: Limited to service fees; insure valuables.

Cancellation Policy

  • 24+ hours: Free.

  • <24 hours: 50% fee.

  • No-shows: Full charge.

Prohibited Actions

  • No abusive behavior to staff.

  • Accurate info required; false data voids guarantees.

Governing Law

Disputes resolved in [Your State] courts.

DMA Compliance (Digital Markets Act)

As a service provider, SuperbWay complies with EU DMA regulations for fair competition and user choice.

  • Interoperability: Booking APIs available for partners.

  • Data Portability: Export your service history on request.

  • No Self-Preferencing: Equal promotion of all services.

  • Transparency: Clear pricing, no hidden fees.

  • User Rights: Uninstall tracking, choose default services.

Report issues to dma@superbwaycleaning.com.

Additional Policies

Policy AreaDetails
Eco Practices95% biodegradable products; recycling included.
Pet SafetyNon-toxic cleaners; vacate pets during fumigation.
Damage ClaimsPhotos + report within 48 hours; up to ghs1,000 coverage.
Age Requirement18+ for bookings.
Force MajeureWeather/delays excused; reschedule free.

Updates and Contact

Policies updated periodically; continued use implies acceptance. Questions? Email policies@superbwaycleaning.com or 059 641 4887 call .

Last Updated: December 20, 2025

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